Remote IT Support Tools

When staff need IT help remotely, we have several tools to choose from. This page compares the main options on cost, platform requirements, and nonprofit pricing.
Tool
Origin
Platform
Price/month
Seats / Licensing
Nonprofit discount
Limitations
﻿ TeamViewer ﻿
﻿﻿ Germany
﻿
Cross-platform
Business plan:  €29.33  (incl. 30% discount)
1 technician / up to 200 unattended devices
﻿﻿✅  Yes (30%) ﻿
—
﻿ AnyDesk ﻿
﻿﻿ Germany
Cross-platform
Standard plan:  €49.90  (excl. discount)
20 concurrent sessions included
Yes  via TechSoup US ﻿
TechSoup NL unknown
—
﻿ Splashtop ﻿
﻿﻿ USA
Cross-platform
Remote Support plan: from  €21/user  (excl. discount)
Per concurrent technician (not per device)
﻿﻿✅  Yes (% not known upfront) ﻿
—
﻿ Windows Quick Assist ﻿
﻿﻿ USA
Windows-to-Windows only
Free
Unlimited (built-in, no accounts needed)
—
No file or clipboard transfer between local and remote PC
﻿ macOS Screen Sharing ﻿
﻿﻿ USA
Mac-to-Mac only
Free
Unlimited (built-in, no accounts needed)
—
Requires same Apple ID/iCloud or local network — not suitable for internet-based support without a VPN
﻿